Get in touch
Email [email protected]. We reply within a couple of working days.
It helps if you say which device you are on (iPhone, Apple Watch, Android, Wear OS) and what you were doing when the problem happened. Please do not send medical details — we never need them.
Common questions
My reminder did not ring
Check that notifications are allowed for MedicoAlarm in your device settings. On iPhone, the Classic Alarm tone is the one that breaks through silent mode and Focus — other tones are delivered as notifications and follow your Focus settings. On Android 14 and later, MedicoAlarm also needs the full-screen notification permission to wake the screen; the app warns you on the Profile screen when it is missing.
Where is my data stored?
On your device. There is no MedicoAlarm server. If you turn on iCloud Sync or Google backup, a private copy goes to your own cloud account, which we cannot read. See the Privacy Policy.
How do I move to a new phone?
Turn on iCloud Sync (iPhone) or Google backup (Android) on the old device, then sign in with the same account on the new one. Without sync there is nothing to transfer, because nothing left the old device.
How do I cancel MedicoAlarm Plus?
Subscriptions are handled by Apple and Google, not by us. Cancel in your App Store or Play Store account settings. Cancelling during the free trial means you are never charged.
How do I delete my account?
In the app: Profile → Delete Account. It is immediate. Full details, and a form if you no longer have the device, are on the account deletion page.
Legal
MedicoAlarm is a reminder and record-keeping tool. It does not provide medical advice. Always follow the instructions of your doctor or pharmacist.